FAQ
Questions about products and services from hereInitial settings
Unable to connect to multibook
Q Are there recommended browsers for using multibook?
A The recommended browser is Google Chrome. Please note that other browsers may not be displayed properly.
If Google Chrome is not installed on your PC, you can download it from the following URL.
https://www.google.co.jp/chrome/browser/desktop/index.html
If Google Chrome is not installed on your PC, you can download it from the following URL.
https://www.google.co.jp/chrome/browser/desktop/index.html
Q "Connect" can not be selected as in the manual on the OpenVPN menu.
A It is possible that the VPN setting file is not set to the folder as described in the manual.
Please confirm again that the setting file is stored in the specified folder as per the manual.
Please confirm again that the setting file is stored in the specified folder as per the manual.
Q The OpenVPN icon does not change to green even when making a connection.
A The OpenVPN icon turns green when a VPN connection is established. If the color does not change even after waiting for a while (several minutes), or if it changes to another color, the VPN connection is not
established.
In this case, communication may be blocked on your PC or network firewall. Since it may be necessary to change the port setting of the firewall, please confirm as follows,
* If it is difficult to change the firewall's port setting please consider accessing from another network environment (Wi-Fi, etc.) not through the firewall.
In this case, communication may be blocked on your PC or network firewall. Since it may be necessary to change the port setting of the firewall, please confirm as follows,
- Confirmation of firewall settings by network administrator
- Contact the above confirmation result to us
* If it is difficult to change the firewall's port setting please consider accessing from another network environment (Wi-Fi, etc.) not through the firewall.
Q Unable to open the login screen although VPN connection was made.
A If you try to display the login screen after establishing a VPN connection and there is no response for several minutes, it may be a problem caused by the OpenVPN configuration file.
Please download the following countermeasure manual and try changing the setting according to the procedure.
Please download the following countermeasure manual and try changing the setting according to the procedure.
Q I forgot my user ID and password.
A Since the user ID is created from the application form you filled in beforehand, please confirm the application form when you forget the user ID. Even if you contact us individually, we can not inform you
the user's password, however, it is possible to return the password to the initial one according to your request.
Please be sure to take a copy of the password set at the first login and keep it in a safe place.
Please be sure to take a copy of the password set at the first login and keep it in a safe place.
Operations
Excel upload file
Q Are there any restrictions regarding Excel Upload File?
A Excel cannot handle the numerical value with more than 15 digits including decimal point.
If entering the numerical value with more than 15 digits, Please enter it as a character string.
If entering the numerical value with more than 15 digits, Please enter it as a character string.
Contact us
For inquiries about using multibook, please contact the following e-mail address.
| mb.support@multibook.jp (Support desk) |